Introduction to device management through commands and group policies

This article gives a general introduction to sending commands and setting up group policies for your devices in your Device Hub.

Quick overview of this article:
Getting started
Send commands to your device
Send commands to your Device group
Setting up a group policy


Your devices can be managed remotely by sending commands through the Commands tab of the main MDM page for your device. Here you can see the last sent commands to the device, the status, and much more. This article gives a general introduction to the device overview and to the MDM capabilities of emteria Device Hub.

Getting started

  1. Log into your Device Hub.
  2. Navigate to Management.
    Header-Management-marked
  3. Here you have the option of either continuing to the main MDM page of your device or your device group.

Send commands to your device

  1. In the Devices overview select the device to which you would like to send a command.
  2. Navigate to the Commands tab.
  3. Now you're in the main MDM page of your device.
    MDM-1-CommandsMDM-device
  4. To send a command click on Add.

Columns explained

Date

Timestamp of when the command was sent

Creator User - identified by e-mail or system
Origin

This-Device-Symbol
Created for this device
Group-Symbol
Created for the group

Status

Succsessful-Symbol
Successful
Pending-Symbol
Pending -  the command is pending until this device comes online or the command is deleted.
Running-Symbol
Running - the command is being executed right now. Please wait for a moment.
Ignored-Symbol
Ignored - the command will not cause any changes to the device.
Failed-Symbol
Failed - the command was not executed successfully. 

hourglass-icon-1
Expired - the command has expired.The validity of a command is 3 months.

Content Command description - Show more details of the command by clicking on the Arrow symbol under Actions.
Actions

Show-Symbol
Show full content of the sent command.
Hide-Symbol
Hide detailed comment content.
Resend-Symbol
Resend command to the device.
AddtoGroupPolicy-Symbol
Add the corresponding command to the group policy.
Delete-Symbol
Delete the corresponding command from the history of sent commands.

 

Send commands to your Device group

You can manage your group of devices by sending commands to the device group. For more information on how to set up groups read our tutorial.

Note: Commands that are sent to a group will be sent to all the devices in the group. Newly added devices to the group will not receive these commands. You can create this command as a policy to prevent this.

  1. In the Devices overview select the device group to which you would like to send a command by clicking on the group name.
  2. Navigate to the Commands tab.
  3. Now you're in the main MDM page of your device group.
    MDM-Commands-Group2
  4.  To send a command click on Add.

Online/Offline devices

On top of the main MDM page for your Device group, you can see the Online state. It shows online (green) if all devices in the group are online.
MDM-Commands-Group-1

If any of the devices are offline, they will receive these commands after boot up and internet reconnection.


Columns explained

Date

Timestamp of when the command was sent

Creator User - identified by e-mail or system
Origin

This-Device-Symbol
Created for this device
Group-Symbol
Created for the group

Content Command description - Show more details of the command by clicking on the Arrow symbol under Actions.
Actions

Show-Symbol
Show full content of the sent command.
Hide-Symbol
Hide detailed comment content.
Resend-Symbol
Resend command to the device.
AddtoGroupPolicy-Symbol
Add the corresponding command to the group policy.
Delete-Symbol
Delete the corresponding command from the history of sent commands.

Setting up a Group Policy

You can set up each command that is sent to the device or device group as a group policy.

  1. In the Devices overview select a specific device or a device group.
  2. Navigate to the Commands tab.
  3. Now you're in the main MDM page of your device or device group.
  4. Add a command to the group policy by clicking on the Save symbol next to said command.
    AddtoGroupPolicy-Symbol
  5. Navigate to the Policy tab to see all command that are part of the policy for the device group.
    MDM-CommandsMDMPolicy

Our system checks periodically and especially on boot up if the commands that are defined in the group policy are executed on the device in the device group, if not, they are resent to the device. You will notice the policy updates on the Commands page of each individual device that have the system as a creator.

Policy state

On top of the main MDM page of the device group, you can see the policy state. It is consistent (green) if all commands of the policy are currently applied on each device in the group.
MDM-Commands-Policy-2

Columns explained

Index

Index indicates the order in which the commands are periodically executed.

Command Command description - Show more details of the command by clicking on the Arrow symbol under Actions.
Actions

Show-Symbol
Show full content of the sent command.
Hide-Symbol
Hide detailed comment content.
ArrowUp-Symbol
Increase the order of execution.
ArrowDown-Symbol
Decrease the order of execution.
Delete-Symbol
Delete the corresponding command from the group policy.

 

Further steps:

Read our tutorial on how to create and send commands.

Read our tutorial on how to customize your commands.

You can find the overview of all possible MDM commands here.